Privacy policy

1. Who we are. efiqone is operated by EFIQ Solutions, 7/210-1, Yellow City, Paramakudi, Tamil Nadu 623701, India ("we", "us"). Questions: [email protected].

2. What this policy covers. Our website efiqone.com, the efiqone portal and the efiqone apps (HRM, ATS, Biometric, Stock Inventory, Billing, Appointments and Projects).

3. Our two roles. For website visitors and people who contact us, we decide how data is used. For the data our customers put into efiqone, such as employee records, we process it on our customer's behalf and follow their instructions.

4. Data we collect

• Website and demo requests: name, work email, phone, company, team size, the apps you are interested in, and your message.
• Account data: organization, employee ID, name, phone number, email if provided, access groups and account status.
• Sign in data: we use a trusted authentication provider (Google Firebase Authentication) to verify phone numbers with one time codes and manage passwords. We do not see your password.
• App data: what your organization stores in the apps, such as departments, leave, attendance, items, invoices, appointments and projects.
• Location data: only if your organization uses attendance with geofencing, and only at check in and check out.
• Biometric data: only if your organization uses efiqone Biometric. Fingerprints are captured and kept on your organization's attendance devices and are never sent to us. We receive only your employee ID, name, and the time and method of each check in and check out.
• Activity data: sign ins, invites, access changes and app launches, recorded for security.
• Website usage, only if you accept analytics cookies: how you use our website, such as pages visited, clicks and scrolling, collected with Microsoft Clarity. Text typed into forms is hidden. See our cookie policy.

5. How we use data. To provide and secure the service, verify identity, show each person the right apps, respond to demo requests, provide support, send service messages, improve the product and meet legal duties. We do not sell personal data.

6. Sharing. With service providers who help us run efiqone, under contract: Railway (hosting), Google Firebase (sign in and phone verification codes) and Microsoft Clarity (website analytics, only if you accept). We also share data when the law requires it, or in a business transfer with notice to you.

7. How long we keep data. Account and app data for as long as the customer's subscription is active and 90 days after it ends, unless the customer asks us to delete it sooner. Demo request data for 2 years.

8. Security. Central identity verification, organization level data separation, role based access enforced on our servers, short lived sessions and activity logs. See security.

9. Your rights. Depending on where you live, you can ask to access, correct or delete your data, or withdraw consent. If your data was added by your employer, contact them first; we will help them respond. Write to [email protected].

10. Grievance officer. Grievance Officer, EFIQ Solutions, [email protected]. We respond within 30 days.

11. Changes. We will post updates here and tell customers about important changes.